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faq
FAQ

Still Thinking how and when to start your Online journey ?

We might have answer to all your questions, check the FAQ below, if you cant find your answer, Don't be afraid! We'll walk you through the entire process, hold your hand as much as you need, and help you through all the technical aspects that may seem scary. We work with clients who leave the heavy lifting to us.

FREQUENTLY ASKED QUESTIONS

What if I need help on my website down the road?

We are only an message away! We’re here to help you as much or as little as you need, and we won’t disappear once the site is launched. We’ve been doing this for many years, so we aren’t going anywhere anytime soon.

I’m on a strict budget. Do you have any low cost options?

A custom website can be a big investment and not all small businesses have the budget for that. We offer a budget package which will help get you online with a nice looking website fast. send us an email with your specific detail and budget we will update you with Budget package prices.

Where should my website be hosted?

Hosting is super important! When it comes to hosting, you get what you pay for. lucky we do provide variety of hosting plan for our clients, from traditional Capnel Hosting to Cloud base servers. you can see our Hosting plan here

How to send you my website content?

Oh yes! we are really care about this part, as we ant to make sure we receive all your website contents. its really easy, we will provide you with a folder in our google drive to upload all your contents there. please do not send us link to your “One drive or Dropbox or Wetransfer” or any other storage website we do not open them.

Write up and text: all the write up and text should prepare in Microsoft word Document (*.doc or *.docx), please do not send us the PDF file or image file for text,

Image: all images most be in high resolutions in JPG format, images with transparent background PNG.

Logos and Identity:  logos and other branding related should be in AI or PDF format, if your logo is typography, make sure its outlined version

Others: Some client have visual such as videos, cartoon or other visual or motion graphic, you also can include them with the format you have we will make sure to convert them into web version.

Who writes the content for the site?

Usually that is you. You are the expert on your business, so it’s usually best if it comes from you. If you need help, we have a copywriter on our team who can help clean up or write original content for you at an additional cost.

When & How do I pay?

We offer a variety of payment options,

  • 50% upfront and 50% at Project handover
  • one-time up-front payment
  • 3 monthly payments with upfront 30%

We understand that this is a big investment and want to help you budget for the expense in whatever way possible. We accept checks and online banking for our client within Malaysia, and PayPal and Foreign Telegraphic Transfer (FTT) for our international client.

Will my website be mobile-friendly?

100%! we glad you asked, all our works on website is based on mobile first. Having a mobile-friendly website is more important than ever. as you may know 80% website visitors access the website all around world via their smartphone or mobile devices.

Will you maintain my site for me?

We can! We provide on-going support and maintenance for many of our clients. Check out our Give us a call or send us a email we will update you with the packages we have.

Still can not find the answer?

Don't you worry just send us an email or give us a call we will answer all your questions.